Frequently Asked Questions

Application approvals at Ascent Uptown are typically completed within 24-72 hours, depending on screening results, income verification, and document completion. The leasing team will help guide you through the application process so you know what to expect.

Furnished apartment homes are not provided directly by Ascent Uptown, but the team can share available furniture rental resources or partner options to help make move-in easier.

Yes! Ascent Uptown offers short-term or flexible lease options, with lease terms ranging from 3 months up to 14 months noted in the community response. Availability and pricing may vary by home, lease term, and season.

Yes, corporate leases are available at Ascent Uptown. The leasing team can provide current requirements, availability, and lease term details.

Yes! Ascent Uptown may offer move-in specials or leasing incentives, including 4 weeks free on studio and one-bedroom homes if move-in is by May 31. Specials, lease terms, and qualifying details can change, so contact the leasing team for the latest availability.

Yes! Residents are welcome to decorate their apartment home and make the space feel personal, while following community guidelines and lease requirements.

Apartment homes at Ascent Uptown include refrigerator, washer and dryer, dishwasher, microwave, Nest thermostat, and stove; select homes also include a wine fridge as standard appliances for everyday convenience.

No, subletting is not permitted at Ascent Uptown. If your living situation changes during your lease term, contact the leasing office so the team can walk you through available options.

Yes! Apartment homes at Ascent Uptown include in-unit laundry, making laundry day simple and convenient without leaving home.

Pool and deck areas are available pool is open from dusk until dawn, and Level 32 and Level 33 amenity spaces are accessible 24/7, giving residents time to relax and enjoy the outdoor amenity spaces.

The fitness center is open 24/7, giving residents flexible access to wellness and workout amenities.

Yes, Ascent Uptown offers controlled or secured access features to help create a more private community environment for residents and guests.

Package deliveries at Ascent Uptown are managed through Fetch package delivery service, helping residents receive deliveries in a convenient and organized way.

Yes, parking is available at Ascent Uptown. Contact the leasing office for current parking options, availability, and any related details.

Yes! EV charging stations are available at Ascent Uptown, making it easier for residents with electric vehicles to power up close to home.

Yes, Ascent Uptown is located near public transportation options, helping residents stay connected to the surrounding area.

Ascent Uptown is located within the Myers Park High School, Sedgefield Middle School, First Ward Creative Art Academy school assignment area.

Residents can pay rent through personal checks, cashier's checks, or the Resident Experience app, offering convenient options for managing monthly payments.

Yes, renter's insurance is required at Ascent Uptown. This helps protect personal belongings and may provide liability coverage during the lease term.

Utilities are not included in the monthly rent at Ascent Uptown and are billed separately.

To set up utilities at Ascent Uptown, water and sewer are billed through the property based on consumption; electricity is provided through Duke Energy; residents may choose their preferred internet and cable provider. The leasing team can provide any additional account or move-in instructions needed.

Internet and cable options at Ascent Uptown include AT&T, Google Fiber, Spectrum, Verizon, T-Mobile. Contact the leasing office for setup details, availability, and service information.

Yes! Ascent Uptown is pet-friendly, so your furry companions can feel right at home too.

Pet fees at Ascent Uptown are per pet, and a one-time non-refundable pet fee per pet. Contact the leasing office for full pet policy details and any applicable monthly pet rent.

Yes, pet policies at Ascent Uptown include Yes. Contact the leasing office for the full current pet policy.

Yes! Ascent Uptown has on-site maintenance support to help keep the community comfortable and running smoothly for residents.

If something in your home needs attention, notify the office directly or submit a service request through the Resident Experience app. The team will help route your request to maintenance.

Maintenance requests at Ascent Uptown are handled typically within 48 hours; residents may also opt in for a specific day and time for the work to be completed. Emergency requests receive priority when applicable.

No, residents do not have to be present for maintenance service to be completed, making it easier to keep repairs moving without interrupting your day.

If you are locked out, the concierge team can assist with apartment access when the resident presents valid photo ID verifying leaseholder status. Contact the leasing office for community-specific lockout procedures and any applicable fees.

Before move-in, Ascent Uptown completes apartment preparation including deep cleaning, fresh paint, and repairs or replacement of broken light fixtures or appliances are completed. This helps ensure the home is clean, functional, and ready for your arrival.